Frequently asked questions

Your Ultimate Printing Store: Everything You Need to Know About Printvolt!


CUSTOMIZATION QUERIES

  1. How do I start customizing my own shirt?

 To begin the customization process, visit our website and navigate to the “Customize Your Own Shirt” section. Choose your preferred shirt style, color, size, and fabric. Then, use our design tool to add images, text, logos, or choose from our pre-designed templates. You can customize the front, back, sleeves, and even the collar of the shirt.

  1. What design options do I have?

 We offer a wide range of design options to suit your preferences. You can upload your own artwork or logo, choose from our library of graphics, add text in various fonts and colors, and select from different placement options. Our design tool is user-friendly and allows you to preview your design in real-time.

  1. Can I see a preview of my custom shirt before ordering?

 Absolutely! Our design tool provides a real-time preview of your customized shirt as you make changes. This way, you can visualize how your design will look on the shirt and make any necessary adjustments before finalizing your order.

  1. Are there any limitations on the design I can create?

 While we strive to provide creative freedom, there may be some limitations. We have guidelines in place to ensure that the designs comply with legal and ethical standards. We do not allow designs that infringe on intellectual property rights, promote hate speech, or contain explicit content. If you have any concerns about your design, please contact our support team for clarification.

  1. What shirt sizes are available?

 We offer a wide range of sizes to accommodate various body types and preferences. Our size options typically range from small to 3XL, but availability may vary depending on the shirt style. Detailed size charts are available on our website to help you choose the right fit.

PLACING AN ORDER

 

  1. Can I order shirts in bulk for events or organizations?

Certainly! We cater to both individual orders and bulk orders for events, organizations, or businesses. We offer special pricing and discounts for bulk orders. Contact our customer support team or check our website for more information on bulk orders.

  1. Can I make changes to my order after it has been placed?

Once an order has been placed, it immediately enters the production process. Therefore, changes cannot be made to the order. We recommend reviewing your design and order details carefully before submitting it for processing.

  1. How can I place an order?

To order as a Guest (not have a Printvolt Account):

  • Click on the shopping cart and proceed to checkout
  • Enter all the required information
  • Choose the payment method
  • Click “Place Order”

To order with Printvolt Account:

  • Login to your account
  • Click on the shopping cart and proceed to checkout
  • Enter all the required information
  • Choose the payment method
  • Click “Place Order”
  1. Can I reserve an item on the website?

No, an item will only be reserved after you have confirmed your order at checkout.

  1. Can I track my order?

Yes! You can track your order by clicking on the {TRACK YOUR ORDER} link to track the status of your order.

  1. What should I do if haven’t received my order?

Enquire about the delay in your order by reaching out to our customer service department via

  1. How can I cancel my order?

If you want to cancel your order, kindly contact our customer service department via or call us at within 24 hours of placing your order.

PAYMENT RELATED

  1. How can I pay for my order?

You can place your order via the following payment methods:

Paypal, Visa, Stripe & Verisign

  1. Do you offer discounts & coupons?

Yes, we do offer discount codes on specific items and events.

  1. How do I redeem a voucher/discount code on online purchases?

Voucher/discount codes can easily be redeemed. Go to your cart, provide the discount code mentioned at the bottom of your order, apply the discount & then proceed to check out.

  1. When will I receive my refund after the order cancellation?

Once you have canceled your order you will receive a refund within 24 hours.

Support

Frequently asked questions

One-of-a-Kind Fashion: All Printvolt related Queries Sorted.

Any questions

info@printvolt.co.uk


SHIPPING & HANDLING

  1. How long does it take to receive my custom shirt?

 The production and delivery times may vary depending on the complexity of your design and the quantity ordered. Typically, it takes 7-10 business days for production and an additional 3-5 business days for shipping. You will receive a confirmation email with tracking information once your order is shipped.

  1. Which shipping careers do you use?

We deliver your orders by using the third-party courier company Royal Mail.

  1. Do you offer free shipping?

Yes, we do offer free shipping, if you are ordering in bulk.

  1. Do you offer quick delivery of an order?

Yes, you can get your order delivered within 24 hours.

  1. Do you deliver internationally? To Which countries do you deliver?

Yes, we do.

  1. What is your estimated shipping time?

Normally, Royal Mail takes 3-4 working days to deliver the order but sometimes it takes 1-2 additional days to deliver the order.

RETURNS & EXCHANGE

  1. What is your return policy?

 We strive to ensure your satisfaction with every order. If there is an issue with your custom shirt, such as a manufacturing defect or printing error, please contact our customer support within 14 days of receiving your order. We will be happy to assist you and arrange for a replacement or refund, depending on the circumstances.

  1. How can I exchange my order?

You can easily get your order exchanged, and send your order (it must be in its original condition & with the purchase invoice) along with that send us an email at. Mentioning the return of an item and what would you like to exchange it for.

  1. What should I do if I receive the wrong order or order with damaged packaging?

By any chance we have made the mistake of sending you the wrong order, you are requested to send us images of the wrong/defective item at within 72 hours of delivery. We will send your right order and provide you with a refund of postage as well.

  1. Can I exchange or return my customized order?

We don’t accept customized orders for return & exchange. Prior to printing, every customized order is discussed in detail with the customer.

Support 24/7

Frequently asked questions


How did my package ship?

We deliver your orders by using the third-party courier company Royal Mail.

What products can i customize?

We offer customization/personalization on T-shirts, hoodies, sweatshirts, bags, caps, polo shirts, mugs, key chains, aprons & customized stickers as well.


How are your T-shirts printed?

We keep on updating & improving our printing methods & techniques. We strive to adopt advanced technology & implement innovative ideas. Currently, we at Printvolt use the most advanced printing technology which is DTF (Direct to film) Printer.

What is the best T-shirt material?

Customer satisfaction is our top priority, we provide you premium quality T-shirts material (100% cotton) that lasts longer. Our suppliers are BTC, Absolute Apparel & Ralawise.

Enjoy up your vacations in the best T-shirts

T-shirts that keep you moving.


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